Legal

Shipping & Returns

This is a starter template, not legal advice. Fields marked like LEGAL BUSINESS NAME must be completed with your real business details before launch, and this page should be reviewed by a qualified professional for your specific situation before the site goes live.

Last updated: [DATE — update when this page is finalised]

Shipping

Shipping times and carriers depend on the product and destination and will be confirmed at checkout or by email after your order is placed. Add specific shipping zones, carriers and estimated timeframes here before launch.

Shipping costs

Add shipping cost structure — flat rate, free above a threshold, calculated at checkout, etc.

Right of withdrawal (returns)

If you are a consumer in the EU, you generally have the right to withdraw from your purchase within 14 days of receiving your item, without giving a reason, under EU Directive 2011/83/EU and Portuguese Decree-Law No. 24/2014. To exercise this right, contact us at EMAIL within that period.

Some exceptions to the right of withdrawal may apply — for example, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, or digital content once downloading has begun with your consent. Confirm which exceptions apply to your specific catalogue.

Return process

Describe your return process here: how to request a return, return address, who covers return shipping, and refund timelines.

Refunds

Once a return is received and inspected, refunds are issued to your original payment method via Stripe. Add your specific refund timeframe, e.g. within X business days.

Faulty or damaged items

If an item arrives faulty or damaged, contact us at EMAIL with photos and your order details, and we'll arrange a replacement or refund in line with your consumer rights.

Contact

For any shipping or return question, reach us at EMAIL.